Products Products Account Account List List The cart The cart

Terms of payment and delivery conditions

 

You will also find our terms of payment and delivery conditions in the shopping cart.

Order cancellation

You have the right to cancel an order; this cancellation, or withdrawal period, is valid for 14 days.
In your notice of cancellation it must be clear that you have changed your mind. The cancellation period starts the day you received goods or a substantial part of the goods you ordered. If the order is for specially-made goods, or goods which have a distinct personal touch, the withdrawal period starts from the day the order was placed

You have no right of withdrawal if:


If an order is canceled:

All good must be returned in as good condition as when they were received. Goods may not be used, only carefully examined. The right of withdrawal is lost if goods are damaged or removed due to carelessness.

Guarantee and service

Delivery
The delivery time is specified in the cart during each shipping method. If a product has different delivery times, it is stated in each item.

Uncollected goods
If you chose COD (cash on delivery) as your preferred shipping method, your goods remain in office for four weeks. Goods that are not collected within this period are returned to us. For any package that is not claimed, we reserve the right to charge the cost of return shipping plus a handling fee; this is currently 150 SEK.

Returns
Returns are sent at your own expense unless the product is defective or if we have packed the wrong item. Returns must be sent with courier delivery. For exchanges we will pay the new shipment from us to you. When you exercised your right to do;
in the case of an article: send or return it to us by courier or registered mail, not by standard mail
in the case of a service: keeping the material available to us, if it does not cause inconvenience to you.

Repayment obligation
If you exercise your right to cancel, we will refund what you paid for the item as soon as, or within 30 days from the date we received the goods. You may have to pay the cost when sending back the goods. We always pay the cost of returning the so-called replacement products.